Allcare Dental

Allcare dental sent me a bill claiming it’s over 90 days old(which it would be, since we haven’t been there since last July). However, everything (exam and cleaning for two adults, no fluoride) was covered by our insurance, and this is the first I’ve heard of us owing them anything.

I called their billing number. I’m immediately put into a queue to speak to the “next available billing representative” and given the option to press 0 to leave a message so that a rep will call back. Pressing 0 leads to a full mailbox with the option to hit 0 again to go back to the queue. Pressing 0 leads to the error “Invalid key.”

Hitting random extensions, I eventually reached Amy (x1135), patient relations manager. She told me to ignore the bill and she would make sure the information was resubmitted.

I wrote the above information on 18 March 2010.

On 19 April 2010, I received the same bill in the mail. I called the billing number and got the same result. On 21 April 2010 I called Amy  (who had previously assured me that I could contact her if there were any issues) and she has yet to return my messages. On 22 April 2010 I managed to leave a voicemail message for the billing representative queue. I sent an email to their patient relations contact address with not only all my contact information, but also the exact form necessary for them to fax to Metlife.

Then I wrote a complaint email on their survey page, which then took me to a page with the only text being “Thank you page”.  The following is what I told them on the survey:

Here is a list of things that caused me from my first time visiting Allcare to decide to NEVER RETURN.
-Appointment was for 2:00 pm, we weren’t seen until 4:15
-When appointment scheduled, it was specifically mentioned it was for cleaning. Hygienist was overbooked, no cleaning was done that day.
-Had to wait 2 weeks for new appointment because hygienist is only on site three days a week
-Got a second opinion and found Allcare dentist saw 6 cavities that weren’t there or weren’t an issue.
Here are a list of things that cause me to tell my friends, family, and coworkers to not go to Allcare ever.
-This was all 9 months ago and covered by insurance. Allcare failed to submit claims properly and we are now receiving bills
-Allcare failed to submit forms again when requested last month.
-Allcare not answering phone nor returning calls regarding this issue.

I’ll keep this updated as more information becomes available. I have the sinking suspicion Allcare supplies faulty information on purpose, considering the majority of their patients are seniors and might just pay what they’re told to.

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