It means nothing.

Let me tell you something about the Something Store. Avid readers (*snerk*) may remember my previous post about the site. After reviewing my Google Checkout history, I’ve ordered 51 Somethings since November of last year. Wowzers! No wonder they were willing to help me with a slight problem regarding our office gift exchange.

I ordered 19 somethings for the 19 participants of the gift exchange this year. We each drew names of the others, and the plan was to pick a something to give to drawn person. I thought it’d be a little more interesting than handing $10 gift cards to each other. Another coworker and I peeked at each of the gifts to separate the girl gifts, boy gifts, and gender-neutral ones. We soon found out that we had more girl gifts than we had girls participating.

I immediately emailed the Something Store, and within twenty minutes I had a response: They were sending me three new somethings, free of charge.

Above and beyond customer service, all the time. I love shopping the Something Store.

From Jonas 6mo+

Bite things!

Forbes published an article about the company I work for.

They got a few things wrong in that first paragraph.

Along with the city of Soddy Daisy, TN, your name makes me giggle.

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I have a feeling that if service providers of any service hired better programmers, their automated systems wouldn’t screw up as much and they wouldn’t have to hire customer service reps to repair the problems caused by the automated systems dropping the ball.

A script checked off a few things on our healthcare and decided to reject all the claims for Jonas because he had a different insurance for his first visit to the pediatrician. A phone call corrected the issue without any hassle.

An online request form automatically approved us for a budget payment plan of $100 for our electric bill. I called their customer service today to inquire why my bill was more than that, and, according to the CSR, it shouldn’t even have allowed me to sign up due to us using NOPEC.

Maybe a throng of CSRs is cheaper than a skilled programmer on retainer.