I decided to call Allcare again to try and get things taken care of since 1) the voicemails I left 04-22 were never acknowledge by way of returning my call and 2) the email I sent never received a response.
So today, I left a voicemail for their billing department again.
I then called the offices, and the automated system directed me to a call-center. I explained the situation to the CSR and she said that I will have to call the office I went to, and gave me the number (the same number I had dialed). I told her that I already did, and it directed me to her. She then offered to transfer me to the office. I asked her if she was listening to me, because I told her the office directed me to the number I reached her at. She then offered to leave a message for the office. I asked her why she would even offer that when the office just directs me to the 800 number call center for billing issues? “Please hold while I transfer you.” I hung up.
There’s no actual office number for the site that lets you speak to a person. The local 216 number forwards to the 800 number. You don’t even speak to a person to schedule and appointment. Am I really going to have to go into the office personally and tell them to resubmit the information? I’m under the impression that once service is billed, it’s no longer in the local office’s hands, so I don’t see how that plan will help at all.
I called back and spoke to a generic services rep by hitting 0 repeatedly. She offered to transfer me to the billing number. I explained that I’d rather not since no one ever answers, nor do they return calls left in voicemail. She asked when I last called, and I told her last Thursday at 2 pm.
“Well there’s only 5 people in billing and they’re working as fast as they can.” They can’t do better than a week? How many bills are they screwing up? (Maybe if they didn’t do it on purpose, they wouldn’t have so many calls.)
I gave up and asked her to transfer me to Amy’s line again. I don’t want to keep bugging her about this since this should just be a simple issue, but I’m getting no response at all from billing. Her voicemail greeting told me she was on vacation and she’d be returning three days ago. Yeah, she got back Monday, supposedly. And was gone part of last week. She left an extension for someone else in her voicemail, but I’m not calling it. Why bother someone else when Amy is supposed to be back from vacation?
I really am getting sick of this bullshit.