Author Archive

Sippy Cup

From Jonas 6mo+

Juices for mah boy

Customer Service

I have a feeling that if service providers of any service hired better programmers, their automated systems wouldn’t screw up as much and they wouldn’t have to hire customer service reps to repair the problems caused by the automated systems dropping the ball.

A script checked off a few things on our healthcare and decided to reject all the claims for Jonas because he had a different insurance for his first visit to the pediatrician. A phone call corrected the issue without any hassle.

An online request form automatically approved us for a budget payment plan of $100 for our electric bill. I called their customer service today to inquire why my bill was more than that, and, according to the CSR, it shouldn’t even have allowed me to sign up due to us using NOPEC.

Maybe a throng of CSRs is cheaper than a skilled programmer on retainer.

lower jaw

the detail (what little there is) is lost in the smaller version
oh well

Jonas Vs. Tinker’s Creek

United Healthcare

I want to know who it is as United that decided to review the claims for Jonas and reject them on some fictitious claim that he has “another primary insurance.”

Six months of checkups all suddenly we’re billed for. We dropped James’s insurance in March and started using mine. My insurance is United. So was James’s. Jonas’s first checkup was on James’s insurance. Everything after that has been on mine. A few weeks after I started it, I didn’t yet have a card. I had to call to get the member/group numbers to give to the doctor’s office. At that time, they asked me which insurance on his SSN was supposed to be the primary. I explained that the old insurance was no longer in use and asked them to remove any mention of the old insurance covering him. I made it quite clear that only the Honeywell UHC was in use. The other one was cancelled, not paid for, non-existent.

Now someone seems to think it’s still there, still active, even though no one is paying the premiums and no one is making claims to it. What the hell, United Healthcare? W. T. H.

Keep On Sappin’

Click for larger version. Its based on a small portion of a mass of doodles that someone liked, so I redrew it for him.

This Guy is 6 MONTHS OLD!

Red Gloves

It’s been more than a year since I put those gloves on.

Seahorse

Yup. A blue seahorse. To go with the purple octopus and orange fish.

Sickness

Last Saturday, my son woke up around eight at night with some goobers in his eyes. Turns out he had pinkeye. Got some eye drops for him and it cleared up. I warned my coworker who had come over that day with her daughter to watch out for it in case her kid got it.

Last Monday, I went to the doctor because my back was killing me. For my lower back, he cracked it and all was good. For my upper back, he wanted me to start taking my muscle relaxants again. I stopped taking them due to breastfeeding, so now I just get to live with the pain and hope Tylenol will work.

Last Tuesday, I woke up feeling as if I’d swallowed barbed wire. I called off work and slept in. Eventually this great glob of blood and mucus came out of my nose, ( gross) straight from my sinuses. It came out while I was breathing normally, no coughing or blowing. I felt better for a while.

Last Wednesday, I went to work feeling one hundred percent better than I had on Monday. I had to leave early, though, because my son had a fever.

Last Thursday, the guy who sits next to me at work called off. I started having coughing fits. My husband stayed home with our son since he couldn’t go to day care.

Last Friday, I was having coughing fits pretty regularly. I felt fine, except for the coughing.

Yesterday, I couldn’t sleep through the night due to the coughing. I waited until my husband got up and slept fitfully during the morning.

Today, I’m up again for the same reasons, except now I have pinkeye.