Customer Service

I have a feeling that if service providers of any service hired better programmers, their automated systems wouldn’t screw up as much and they wouldn’t have to hire customer service reps to repair the problems caused by the automated systems dropping the ball.

A script checked off a few things on our healthcare and decided to reject all the claims for Jonas because he had a different insurance for his first visit to the pediatrician. A phone call corrected the issue without any hassle.

An online request form automatically approved us for a budget payment plan of $100 for our electric bill. I called their customer service today to inquire why my bill was more than that, and, according to the CSR, it shouldn’t even have allowed me to sign up due to us using NOPEC.

Maybe a throng of CSRs is cheaper than a skilled programmer on retainer.

  1. No comments yet.

  1. No trackbacks yet.

You must be logged in to post a comment.